MT4 Expert reports and server log files for troubleshooting/bug report

Description

If you have a problem with an expert, you have a question about the function or a misunderstanding of the error, please collect the entire package of reports and files that the programmer needs for bug report.

Detailed instructions on how to study the behavior of an expert in certain conditions.

1. How do you locate log files in MetaTrader 4?
2. Where are the log files when using the new MQL4?
3. Finding Your MetaTrader Log Files!
4. How do I find the log files for my trading terminal?

If you are interested in an article on problems for mt5, you can read the article for the problem of experts in mt5 

A reminder for those who have failures of experts/scripts/indicators

For any programmer to understand the problem of the expert/script/indicator behavior, you need to provide some information. The process of parsing the problem is reduced to minimal time.

You can send us all the files via the form of the message about the problem in the adviser.

What you need for this:

1. The picture of the entire terminal on the graph of which is a robot EA ( ScreenShot )
2. A set of adviser or indicator settings. File “SET file.”
3. Log files from experts (logs EA)
4. Log files from the terminal (logs SERVER)
5. Detailed Report
6. If the problem is in the strategy tester: Strategy Tester (Strategy Tester report) and logs from Strategy Tester
7. A detailed description of the problem in a text document, with the numbers of the tickets of deals with which the problem occurred.

Learn more about how to get this information for bug report:

The picture of the whole terminal on the graph of which stands a robot EA

Right-click on the graph:

Active work area – save

Result:

Configuration File Set File

Enter the advisor settings: 

To do this, press F7 on the chart where the expert is installed!

Go to the tab Settings, and then click Save 

This file is needed to reproduce the problem

Pictures about the opening of the deals

Our advisors know how to record images during their OrderSend.

These images are added to your terminal’s folder. They are used to identify the causes of errors in opening positions at the moment when the opening of positions occurred by mistake.

It is worth considering that in the tester – the pictures are not created.

Also, YOU ​​should understand that for the picture to show the moment of entry – on the chart, you must put your indicators.

Pictures can be found here:

Your terminal \ MQL4 \ Files \ Name of your Expert Advisor

example of a picture:

Log files from experts

Experts tab – right-click – open

opens the folder of the expert’s logs – archive the last three days of the expert’s work in the archive.!

Log files from the terminal

Log tab – right-click – open

When the terminal log folder is open – Enter the last three days of the terminal operation in the archive!

Note: If your terminal does not have the necessary log files, you need to start the terminal in the “From administrator” mode or with the “/portable”

Detailed report

Tab – Account history – right-click – Save detailed report

Strategy Tester

If this problem appears on the strategy tester, please send a log of the strategy tester file

Tab – log in the tester-right click – Open

opens a folder of expert logs – Put in the archive files of today’s test!

Strategy Tester Report

After the test is complete – Report Tab – right-click – save as.

ZIP archive

This whole package is put in a  ZIP  file and sent to the programmer.

It will save your and our time and will allow us to understand in more detail the problem.

1. Select all files you want to add.
2. Press right-click and click Add to archive.

1. Rename file name
2. Select ZIP (Required)
3. click ok

The resulting file can be sent to us by mail.

This package is placed in the ZIP archive and sent to the programmer. This will save both your and Our time and will allow you to understand the problem in more detail.

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Related articles:

1. Error Codes
2. Article describing the causes and ways to solve some errors
3. Author of the article www.expforex.com

Questions?

If you have any questions, please ask them. We do not sell the pig in a poke.

And each of our products can be checked before the purchase.

We appreciate your attitude and wishes for our products and try to keep the quality standard high.

Thank you for being with us!